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May Developer Feedback
May Developer Feedback Welcome to the tundra, everyone! Thank you for your continued support and trust. We are committed to optimizing your gaming experience and resolving any issues you encounter.In this Q&A session, we’ll dive into the latest trending topics and share our approaches to addressing the issues. Let’s build an even better home in […]
May 22, 2025
April Developer Feedback
April Developer Feedback Welcome to the tundra, everyone! Thank you for your continued support and trust. We are committed to optimizing your gaming experience and resolving any issues you encounter.In this Q&A session, we’ll dive into the latest trending topics and share our approaches to addressing the issues. Let’s build an even better home in […]
May 22, 2025
March Developer Feedback
March Developer FeedbackOur monthly developer feedback session is here again! In this post, we will address some of the most important questions and suggestions from you. Keep reading to see if there’s any exciting news!Q: Can R4/R5 Officers be allowed to kick members out of a rally during Castle Battle?A: This is a great suggestion. […]
March 4, 2025
February Developer Feedback
Developer Feedback: February Welcome to the tundra, everyone! Thank you for your continued support and trust. We are committed to optimizing your gaming experience and resolving any issues you encounter.In this Q&A session, we’ll dive into the latest trending topics and share our approaches to addressing the issues. Let’s build an even better home in […]
March 4, 2025
January Developer Feedback
Developer Feedback: January Welcome to the tundra, everyone! Thank you for your continued support and trust. We are committed to optimizing your gaming experience and resolving any issues you encounter.In this Q&A session, we’ll dive into the latest trending topics and share our approaches to addressing the issues. Let’s build an even better home in this […]
March 4, 2025
December Developer Feedback
December Developer Feedback Welcome to the tundra, everyone! Thank you for your continued support and trust. We are committed to optimizing your gaming experience and resolving any issues you encounter.In this Q&A session, we’ll dive into the latest trending topics and share our approaches to addressing the issues. Let’s build an even better home in […]
December 28, 2024
November Developer Feedback
November Developer Feedback Welcome to the Developer Q&A! We are constantly working to improve the game and bring you a better experience. In this session, we’ll discuss some of the recent hot topics in the community and share our solutions. Q: When you buy Chief Stamina with gems, it is directly added to your stamina. […]
December 24, 2024
October Developer Feedback
October Developer Feedback Welcome to our Developer Q&A! We’re dedicated to improving your experience by actively addressing various issues within the game. This session will cover some of the hot topics in the community along with our solutions. Q: Double Time Chief Order and Cave Hyena’s “Builder’s Aide” skill have different cooldowns. Please change both to […]
October 23, 2024
September Developer Feedback
September Developer Feedback Welcome to our Developer Q&A! We’re dedicated to improving your experience by actively addressing various issues within the game. This session will cover some of the hot topics in the community along with our solutions. Q: Can we have a feature for alliance management to identify which participants in Canyon Clash are not […]
September 21, 2024
August Developer Feedback
August Developer Feedback Welcome to our Developer Q&A! We’re dedicated to improving your experience by actively addressing various issues within the game. This session we will cover some of the hot topics in the community along with our solutions.Q: The wait for Alliance Mobilization missions to refresh is too long. Can we have a manual […]
August 22, 2024
July Developer Feedback
July Developer Feedback It has been a while since our last developer feedback session. Today, we would like to respond to your questions and suggestions in the community.Q : For State Transfer, my character cannot be over 45 days older than the target State. This has greatly restricted my options, and I hope this limit […]
July 21, 2024
Update July
The update maintenance is scheduled for July 1 from 02:00-04:00 AM (UTC+0). During this time, you won’t be able to enter the game, so please prepare in advance. The patch notes of the upcoming version are as follows:[New Content]1. New heroes: Gen 9 heroes. Magnus the true son of the tundra, Xura the mysterious Windbreaker, […]
July 1, 2024
First State Merge
The first State Merger event will take place in States 1-19 on July 9th, let’s check out the list of states involved! S4, S8 = S4 S2, S5, S9 = S5 S1, S6 = S6 S3, S7 = S7 S10, S13, S16 = S16 S11, S14 = S14 S15, S18 = S18 S12, S17, S19 = S19*We will be sending out some Transfer […]
July 1, 2024
State Merge Question
Great news Chiefs! The long waited State Merger event will finally take place in some states next week! Let’s take a sneak peak at the rules first![State Merge Overview]When the countdown ends, all states involved in merger will enter server maintenance. (Please refer to the actual event for more accuracy)[Data Adjustments of Participating States]the following […]
July 1, 2024
June Developer Feedback
𝗝𝘂𝗻𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸It has been a while since our last developer feedback session. Today, we would like to respond to your questions and suggestions in the community.Q: The coordination of various matters on the server requires a lot of people. Please increase the group chat member limit.A: Thanks for your suggestion! The max members of […]
July 1, 2024
May Developer Feedback
𝐌𝐚𝐲 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤It has been a while since our last developer feedback session. Today, we would like to respond to your questions and suggestions in the community.Q: Please factor in hero development during matchmaking to ensure fairer battles.A: This is a very constructive suggestion. We will include hero development in the matchmaking rules for all […]
May 17, 2024
Update 24/04/2024
We will release a version update on April 24 from 6:00 to 8:00 UTC to bring you a smoother and more enjoyable gaming experience. You may experience 2-3 minutes of disconnection, please try to reconnect later. Below are the details of this upcoming update:[New Content]1. New heroes: Gen 8 heroes. Gatot the foreign valiant king, […]
April 24, 2024
April Developer Feedback
Our monthly developer feedback session is here again! In this post, we will address some of the most important questions and suggestions from you. Keep reading to see if there’s any exciting news! Q: There are not enough formations/squads to deal with all battles. Please add more! A: This is a great suggestion! We plan […]
April 12, 2024
Q&A – Japan 2024 Offline Meeting
“Whiteout Survival” celebrated the 1st anniversary in Tokyo on Mar 16, 2024, with a lively player party, showcasing love and support! Let’s see what we have discussed! Q: What are the future development direction and plans? “ A: Currently, the team is working hard to provide chiefs with more new and exciting gameplay experiences. The […]
April 12, 2024
𝟮𝟬𝟮𝟰 𝗧𝗮𝗶𝘄𝗮𝗻 𝗢𝗳𝗳𝗹𝗶𝗻𝗲 𝗠𝗲𝗲𝘁𝘂𝗽 𝗤&𝗔
“Whiteout Survival” celebrated the 1st anniversary in Taipei on Mar 10, 2024, with a lively player party, showcasing love and support! Let’s see what we have discussed! Q:SVS Matchmaking Criteria? A:SVS matchmaking involves many factors, including State strength, kills, past event performance, and player activity. We aim to ensure the accuracy and your experiences with […]
March 24, 2024
January Developer Feedback
January Developer Feedback Developers’ feedback time! In this section, we have answered the most concerned questions from our community. Check out if there is any good news that interests you! Q: Allow us to see detailed information of troops in a rally/garrison window, like how many of each infantry/lancer/marksman total are present. A: That’s a […]
January 27, 2024
Dev Feedback, Community Meetup
Whiteout Survival held the first ever offline player meetup in Korea on December 16th, 2023. The meetup went great, everyone were excited to share their gaming experience. We have received a lot of valuable feedback and suggestions, here’s the Q&A for you to check out! Q:We wish to see more details in battle. A: There […]
December 21, 2023
State Transfer FAQs
The most awaited ‘State Transfer’ event is coming soon. It is scheduled for January 2024 in a few states. Before that, chiefs can start hoarding some Transfer Passes in advance. Let’s take a look at the event schedule first. The event lasts 7 days and is divided into three phases: – Phase I: Pre-Transfer (3 […]
December 18, 2023
December 2023 Update
To provide you with a better gaming experience, we will perform server maintenance on December 18 2:00-04:30(UTC). During this time, you may not be able to enter the game. The patch notes of the upcoming version are as follows: [New Content] 1. New Event: Christmas Celebration — With the sound of jingle, the Santa is […]
December 17, 2023
December Developer Feedback
December Developer Feedback We’ve collected the top community feedback from the last couple of weeks and have answered each of them in detail. Q: When you click on “ally treasure” in pet adventure, please ensure that the expiring treasures are shown first. A:That is a feasible suggestion. The developer team will optimize the display in […]
December 17, 2023
October 2023 Update
The update maintenance is scheduled for October 25 from 02:00-04:30 AM (UTC+0). During this time, you won’t be able to enter the game, so please prepare in advance. The patch notes of the upcoming version are as follows: [New Content] 1. New Event: Trick or Treat – Participate in the Halloween event for tons of […]
October 26, 2023
Developer Feedback October 2023
Greetings! It has been a while since the last developer feedback, but rest assured, we have been keeping track of your suggestions and feedback! Q: Can we add more slots to the drill camp? A: Currently, there are 5 instructors and 15 drill slots available, which is enough to cover 6 marches simultaneously. Players can […]
October 26, 2023
Developer Feedback September 2023
September Developer Feedback We’ve collected the top community feedback from the last couple of weeks and have answered each of them in detail. Q:After the 8-hour Castle Battle, we are feeling exhausted and unable to immediately appoint the president. Could the appointment period be extended? A: Thank you for sharing your feedback. The developer team […]
September 28, 2023
Developer Feedback August 2023
Developers’ feedback time! In this section, we have answered the most concerned questions from the community. Check out if there is any good news that interests you! Q: Add a new Epic Hero. A:We’ve heard you! The dev team is planning to add THREE epic heroes in the September update. Stay tuned! Q: Add more […]
September 28, 2023
Developer Feedback July 2023
Greetings! It has been a while since the last developer feedback, but rest assured, we have been keeping track of your suggestions and feedback! Q: I can see a well-detailed ice river near my settlement. Why not allow us to fish there? A: You’re quite observant! Actually, the fishing event is ready and will be […]
September 28, 2023
Developer Feedback June 2023
Q: Could you please provide more details in the battle report? It’s frustrating to see the battle report only shows the simple battle result. A: Thank you for your valuable feedback. The developer team understands that a battle report with more details would be helpful for players to understand how they won or lost. The […]
September 28, 2023
Developer Feedback May 2023
Q: Please add a log on which R4 and above has started a particular research. A: At the moment, players can find related log info via [alliance – territory – storehouse]. We’ll think about merging it into the alliance log in one of the future updates. Q: Is it possible to see who signed your […]
September 28, 2023
Developer Feedback April 2023
Q: Please optimize the gathering task in alliance mobilization. The points should be different based on the complexity of the resource. A: Thanks for your suggestion! We will take your suggestion into consideration for future updates. Q: The heal help notifications block the rally button during the Sunfire Castle combat. A: Thanks for your feedback! […]
September 28, 2023
Maintenance Notice on March 27 from 2:00 AM to 4:00 AM (UTC)
What’s new: 1. Fire Crystal Age: Awesome Fire Crystal Buildings and powerful Fire Crystal Troops are waiting for you to unlock! You can find the unlocking condition in [Monument]. 2. Easter events: Complete missions, get a good ranking, and claim great rewards! There are also Easter-exclusive City Skin, Marching Skin, and other items waiting for […]
March 26, 2023
Fire Crystal Age is coming next week!
As the Sunfire Castle welcomes its new owner, the long-sealed Fire Crystal is revealed. The unimaginably strong power inside this mysterious, blazing crystal can boost your buildings and unleash the hidden powers of your troops. Decades ago, the Fire Crystal played a crucial role in the rise of the Solaris Dynasty. And now, it’s set […]
March 25, 2023
Developer Feedback March
Developers’ feedback time! In this section, we have answered the most concerned questions from the community. Check out if there is any good news that interests you! Q: The attack time between waves is too short for Crazy Joe, and I don’t have enough time to recall my troops from HQ. A: We’ve noticed the […]
March 23, 2023
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